Frequently asked questions
Will the trail be marked?
The trail will be marked with environmentally friendly tape, signs and in places environmentally friendly spray on asphalt.
When can I see my start number in my profile?
Start numbers are generated a few days before the race, you will not be able to see your start number until they are created.
When picking up your start number, you will receive an SMS and email with your start number in advance.
If you do not receive a message for some reason, you will be able to see your start number in your profile before pickup.
The shortcut to logging into your profile if you don't have the email you received when you signed up is: Click on sign up, and you will be taken to the sign up page. Scroll down the page.
Click participant login. Forgot username/password? Look a little below that line, and request a new password. Remember to check spam!
Forgot the email you used when you signed up? Get in touch. But double check that you've checked all your inboxes and spam folders first...
Keywords you can use in your inboxes, including unwanted ones: Ecotrail Trondheim, thank you for your registration, ultimate sports service.
How do I unsubscribe from the race?
Go to Participant Login - same page as for Registration, scroll down a bit on that page and you will see the Participant Login button.
Once you are logged in:
Click "edit", click "Unsubscribe", click "update".
There is no right of withdrawal after you have unsubscribed!
Please note that you must not click "unsubscribe" if you are going to sell or give away your space to someone else, in which case you must follow the instructions for "change/sell".
And remember to check your spam folder if you requested a new password for login! :)
Where can I find the participant list?
Click on Registration here on the page, you will be taken to the registration page. Further down on that page you can select Participant List.
Remember to use the drop-down menu in the search field! Select a name, and write your name correctly. If you are registered with multiple names, it may not always appear for both surnames. Search for your name.
Where do I log in to make changes to my registration?
Participant login can be found on the same page as registration.
To get to the registration page, click the button called Registration. It is located in several places on the website, including on the front page :) Then scroll down the page a bit and select "Participant Login".
If you cannot find the confirmation email from Ecotrail Oslo / Ultimate Sports Service when you signed up, it either ended up in your spam box or you typed the email address incorrectly during registration.
At the participant login you can request a new password by entering the email you registered with. Remember to check your spam folder!
If the email you registered with is no longer in use or you made a mistake when registering, we will help you change it to the correct email address. Send an email. :)
How do I change distance?
To change the distance, you must first log in via participant login - you can find it on the same page as Registration.
Forgot your password? Remember to check your spam folder if you request a new password.
Change to shorter distance (free):
Click EDIT
Click on the actual distance you are registered for and select a shorter distance that appears in the drop-down menu.
Click UPDATE
Change to a longer distance (intermediate fare must be paid).
1: Read the following points very carefully, and REMEMBER TO COPY THE CODE.
2: Click on what says SWITCH TO LONGER DISTANCE
3: Click CONFIRM
4: WRITE DOWN/COPY THE CODE
5: click "CONTINUE"
6: You see that you have been "kicked out" of your participant profile and your registration has actually been deactivated - and you cannot log in.
7: Then go to the registration page and select the distance you want to upgrade to.
8: Proceed to payment and paste the voucher code you copied.
9:The amount that is then displayed is the difference you will have to pay.
10: As soon as you have paid, you will first receive a payment confirmation. You will then receive another email (check your spam folder if necessary..) , with a link that will take you straight to your profile to complete the mandatory participant information.
11: Click UPDATE.
How to change your name and/or sell your bib number?
First you have to find someone to sell or give away to. You decide the price yourself, but it cannot be sold for more than the prices shown here on the website. See the menu.
To change from you to the new owner of the profile, you must log in to your profile, i.e. where you signed up. Don't remember where it was? Click the Sign Up button here on this website, then scroll down the page and select Participant Login.
Next, click "edit" inside your profile. There you must change your email address - that is, enter the email address of the other person. Once you have done that, click UPDATE.
The person taking over must then request a password to their email address to access the profile. Request a new password on Participant Login (same page as registration, scroll down the page)
The person who takes over the starting number must also remember to change their name and date of birth to be in the correct class on the results list, and other information.
Important: Always check your spam folder when you have requested a new password.
What's the deal with cut offs?
We must have a maximum time, or cut off, to ensure safety - and we must comply with agreements with landowners, hired workers, and more.
For example, we can't keep Norwegian People's Aid around the clock either. We rent them for a fixed period of time.
Check when the food stations you pass close. If you don't make it, you won't reach the finish line.
If you arrive when the station has been cleared, you are out of the race.
We will clear the finish area at 8 p.m., then we will pack up completely. The timing mat is open until 8:30 p.m. This year, that means in clear text: The timing mat is open until 8:30 p.m.
If you can't make it to the maximum time, you've probably signed up for a distance that's too long for you - so long...
Remember to have a fully charged mobile phone (mandatory for ultra-distances) - you must send a text message if you break the race or if you realize you won't make the cut off.
The mobile number is on the starting number.
You will then get a DNF on the results list. DNF is Did Not Finish.
Where are the toilets?
We rent toilets for the starting areas, which are also food stations for longer distances that pass through these.
Otherwise, there are no toilets along the trail. Bring toilet paper if you have a nervous stomach!
Always carry some toilet paper with you.
If you have to defecate during the race, step off the path and cover it with heather/moss/soil when you're done.
It is not allowed to relieve yourself in other people's gardens!
There are toilets at the finish line.
SUPPORT: WHAT AND WHERE IS LAW AND NOT LAW?
Any form of support (shoe change, food, etc.) is only allowed at the food/drink stations. If you receive support outside of the drink/food stations, it is cheating and disqualification.
It is not allowed to have "hare" without a start number, or friends without a start number running with you.
Corporate teams are also not allowed to set up their own drinking stations.
If you want to change shoes between stations, you must carry your shoes with you throughout the race. There are no drop bag points.
Why do I have to provide an estimated time in my registration?
To be able to do a flow analysis before the race. Both for safety and to provide information to officials when they can expect a pressure...
It has nothing to do with pool starts. Pool starts were only during covid. But in the starting areas, the announcer will still ask the fastest to start first to avoid queues. A few minute start intervals, informal.
Are there photographers on the trail?
Yes, at several nice points on the course. They take pictures of all the runners. That is, if you don't have your start number in front, it won't be possible for you to look up pictures of yourself. (However, it is mandatory to have your start number in front, for safety reasons, among other things)
The photos are taken by Sportograf, and they will be available within 24-48 hours after the race.
We use some of the images in our channels. If you do not want your image to be used by us, please contact us!
In addition, we have our own video team, who has a good plan for the day :-)
There are also other hired photographers who take atmospheric photos in the start and finish areas.
Where are the support stations and what is served there?
It depends on what distance you run.
And soon there will be more info about this for Ecotrail Trondheim :)
Where can I pick up lost belongings?
When we clear the finish area from 8 pm, we will place forgotten items from the start and finish area inside Havet Arena.
You have to pick it up yourself and you have to check when it is open.
When picking up, refer to Ecotrail Trondheim, and describe what you are picking up.
Why are start numbers not sent to the start areas?
WE have Print on Demand. This means that we rent special machines that print your start number only when you pick it up. It is more environmentally friendly than pre-printed numbers that have to be packed in envelopes and transported in boxes.
The machines cannot be spread out across all the starting areas on race day.
The only exception is 80km. Uncollected start numbers on Friday at 7 pm before race day will be printed out and taken to the start area on Saturday morning.
Via the menu on this website you can read more about starting number distribution, click "starting number distribution".
What kind of shoes are best suited for Ecotrail Trondheim?
It all depends on what distance you are going to run.
And what the conditions are like. Will it be wet, will it be dry?
If you are going to run 10km you don't need off-road shoes. That route is on gravel and asphalt. The other distances will go through several sections of technical trail, and maybe slippery roots if it is wet.
All distances will be run on gravel and asphalt for the last 5 km.
Otherwise, 80km, 50km, 33km and 21km have a mix of gravel road, some asphalt, trails and technical trails. If it's dry, it's perfectly fine to run with a "road-oriented" shoe.
If it's wet, it's good to have a sole that provides grip.
We have a shoe partner and they are called Hoka. So the following text goes under "advertisement".
But the two guys who work with Hoka shoes in Norway are avid runners themselves (and incidentally winners of Ecotrail Oslo 50, 31 and 21 km)
They say that their recommendations below will actually apply to most distances. But if the conditions are dry, you might be able to afford to choose a little more road-oriented, especially for 10km.
Regardless,
Tecton X 2 / Tecton X is their top recommendation. And then they add a couple of other options that may be relevant:
Tecton X 2 / Tecton X
Here you get a shoe packed with features that are perfect for Ecotrail. A well-cushioned, yet responsive midsole will take good care of your legs whether you run long or a little shorter. The outsole has 4 mm Vibram Megagrip lugs that ensure good grip on the trails. In addition, this shoe has carbon plates, which will both protect and give you a very good response in your stride. The upper provides good foot support and there is plenty of room for the toes in the front of the last. This shoe was used by the winners of both 50 km and 31 km last year, so there is no doubt that this is a good choice for Ecotrail. You can buy this shoe from Anton Sport during the start number handover!
Mafate Speed 4
Well-cushioned trail shoe with a responsive midsole. With this shoe you are assured of very good grip during the run, and can therefore be a sensible choice if the conditions become wet/slippery. A robust shoe that will take good care of your legs if you run one of the longer distances!
Speedgoat 5
Solid and well-cushioned off-road shoe with very good grip. Speedgoat is a real workhorse in the terrain, and will be a good choice for those who prioritize comfort and stability on the trail. The shoe is so well-cushioned that it will withstand the transport stage the last km on asphalt, even though it is an off-road shoe.
Torrent 3
Do you want a slightly lower shoe and more contact with the ground? Then the Torrent 3 is a good choice! Here we have a light and flexible shoe with a responsive midsole and you get good contact with the ground on the trail. Perhaps especially relevant for the slightly shorter distances.
Can I get a refund for my entry fee or can I move it to next year - or to another race?
No, ticket purchases are binding, in line with festivals, theaters, cinemas, etc. You can easily sell your starting number to another person, but you must find it yourself - and this is done by mutual settlement.
See more about this under a separate topic here in the FAQ.
It is also not possible to move to next year, each year has separate registration, budget and number of prizes. The same applies to the other cities Ecotrail Oslo and Ecotrail Bergen. It is not possible to move registration between cities.
It is important that you read more about this in the event rules.
Do you have gift cards?
We have gift certificates for every distance!
When you purchase a gift card, you register your own email address. There you will receive the gift card as a PDF and a code that the recipient of the gift card will use when they eventually sign up.
Remember to check your spam folder after you have purchased the gift card! The email with the gift card and code may end up there...
Gift cards are purchased on the registration page. Scroll down on that page and select Gift Cards.
Is luggage transported from start to finish?
You will be transported one bag from start to finish.
On your start number there is a luggage tag that you tear off and attach to the bag you want to have transported to the finish line.
The number on that tag corresponds to your starting number. At the finish line, a friendly group will be there to find your bag.
Note that for 10 km, the truck leaves with all the bags ten minutes before the start.
At 21 km there are two trucks, one with the bags of the fastest people leaves fifteen minutes before the start. The other leaves at the start.
Otherwise, the trucks will leave from the other starting areas as soon as the start has started.
We are not responsible for the contents of the bag, but we will look after the bag for you. Pack the contents in something waterproof in case of rain!
When is the deadline for registration?
Registration is open until race day, as long as it is not sold out.
Can I register a team/company/multiple participants in one registration against invoice?
Yes, but the company must have more than five registrations and an organization number. Contact us by email or call, and your team/company will receive a code! Contact information can be found at the bottom of the website.
I haven't received a confirmation email for my registration?
Have you checked your spam folder? Check the Participant List if you haven't received an email. The Participant List can be found on the same page where you register, scroll down a bit and see Participant Login, Participant List and more.
Confirmation email upon registration: It takes a few minutes for the confirmation email upon registration to arrive in your email. It usually ends up in your spam folder.
If you are not receiving emails from registration and other information mailings, it may also be because you have entered the wrong email address.
Experience also shows that those who use Hotmail do not receive email, perhaps because the spam filter is strict.
Something you can't find an answer to?
Still can't find an answer?
If you have gone through the menu and read all the information and really spent time reading, but still can't find an answer – get in touch!
You may have to allow a week for a response. Enquiries also often end up in spam, which can take even longer.
Unfortunately, there is no capacity to follow up with participants individually regarding training, diet, shoes and other equipment.